If you’re wondering how to go about debt recovery in Melbourne, this article is exactly what you need to read. Read on to find out four top tips for successful debt recovery.
1 – Don’t Be Afraid of Customers
One of the golden rules of customer service is not to be afraid of your customers. They’re just people, having good, bad or indifferent days in their businesses or lives – just as you are. They might be forgetful when it comes to your invoices, and this could be an accidental action on their part. They might however be spiteful or deliberately misleading, in which case you should hand over the case to professionals for debt recovery in Melbourne. The point is, you don’t need to be afraid of losing a customer if you seek debt recovery. It’s all about how you approach it. If they’re a bad customer in the first place who never pays their bills, then you might even be better off without them.
2 – Stay in Constant Communication
You should always stay in constant communication with your customers so they don’t forget that you and your invoices exist. Send several increasingly urgent payment reminders via email or post to jog their memory about your attempted debt recovery in Melbourne. You don’t have to be nasty, as that could damage the relationship prematurely. Make sure you word your letters or emails in a kind, helpful and professional tone, as if you’re thinking the best of the customer and trying to make payment as easy for them as possible. Make sure you clearly include payment details with your reminder letters or emails, and remember to thank them too.
3 – Up the Ante if Necessary
If you’ve sent several reminder letters via email or post and have received no reply to your methods of debt recovery in Melbourne so far, then it might be time to up the ante. If written notices aren’t working, you can choose to call your client or even turn up on their doorstep (if dealing with a business). If you choose to phone your customer, make sure you have a written script to follow so you come across as confident and you don’t get derailed if they offer up excuses. Throughout the whole conversation, make payment an easy and quick option. Offer to email through a new invoice if they can’t find the old one, and try to cut through any reasons for delaying payment.
4 – Get Lawyers Involved
If you’ve done all you can when it comes to debt recovery in Melbourneand it just hasn’t brought about any results, you may need to consult with debt recovery lawyers. They will have more experience than you in these matters, and they may have tactics that you don’t know about. Sometimes even just the idea of a lawyer contacting them will make late paying customers quake in their boots and pay right away. It suddenly seems more serious a matter when lawyers are involved,and you can take advantage of this fact to recover your money more efficiently.